Appointments2022-01-05T16:22:49-07:00

We only sell in-store, by appointment.

After we reopened our Leadville store post-COVID, we were black-Friday style mobbed and completely sold-out. The struggle was real for both our staff and our customers. With appointment-based shopping, we are now able to sew and sell at the same rate giving everyone the opportunity to shop from a healthy selection of sizes and colors.

BOOK ONLINE

  • Click here to book online.
    • Create a FREE “membership” and THEN
    • Scroll the calendar to find an OPEN day and time slot that works for you.
    • You will get a confirmation email.
  • You are allotted 1 appointment total October thru March and may purchase 2 items total per appointment.
    • Summer Appointments (April-September) will be available for booking in early 2022. You are allotted 1 appointment from April-September.
  • Hats and socks are not included in the 2 items.
  • If your preferred color and size of Micro Grid Hoodie is not in stock during your appointment, staff can preorder one and have it shipped directly to you. A preordered Micro Grid Hoodie counts as one of the two items per appointment and shipping charges apply. Preordering is only for Micro Grid Hoodies. To ensure the availability of other products please check the traffic lights and restock dates.
  • We encourage appointments to be made over a week in advance to ensure stress-free shopping. If you are trying to book an appointment last minute, monitor the online booking time-slots closely. IF there is a cancellation the time slot will be available for booking. Cancellations are filled within minutes. Staff is unable to help fill cancellations.
  • Please try to arrive at your scheduled appointment time. If you will be late please email the retail team at info@melanzana.com. Anyone more than two hours late (without communicating with staff) will forfeit their appointment.

BOOK IN-STORE

  • Just walk in during store hours and we will book your appointment for you!
  • No same-day appointments. Sorry, we have no waitlist.
  • You are allotted 1 appointment total October thru March and may purchase 2 items total per appointment.
  • Hats and socks are not included in the 2 items.
  • If your preferred color and size of Micro Grid Hoodie is not in stock during your appointment, staff can preorder one and have it shipped directly to you. A preordered Micro Grid Hoodie counts as one of the two items per appointment and shipping charges apply. Preordering is only for Micro Grid Hoodies. To ensure the availability of other products please check the traffic lights and restock dates.
  • Appointments are available until the end of March.
    • Summer Appointments (April-September) will be available for booking in early 2022. You are allotted 1 appointment from April-September.
  • We encourage appointments to be made over a week in advance to ensure stress-free shopping. If you are trying to book an appointment last minute, monitor the online booking time-slots closely. IF there is a cancellation the time slot will be available for booking. Cancellations are filled within minutes. Staff is unable to help fill cancellations.
  • Please try to arrive at your scheduled appointment time. If you will be late please email the retail team at info@melanzana.com. Anyone more than two hours late (without communicating with staff) will forfeit their appointment.

Q&A

  • “I’m traveling through and there are no appointments available, can you make an exception?”
    • Unfortunately no. Many customers are traveling through. To be fair to everyone, we can’t make any exceptions.
  • “Why don’t you expand?
    • We are an anomaly and managed to stay flat during our 3-month COVID closure. We are continually hiring, training, and developing. We are committed to expanding in a sustainable and local approach.
  • “Why can’t I buy something if no one is in the store and it’s full of hoodies?”
    • Because this system is based on our production numbers. The same number of hoodies sold in a day, as we are able to cut and sew in a day. The back stock is there to make sure we have almost every size and color available for those appointments.
  • “Do you have a waitlist for no-shows?”
    • Nope, no-shows are rare.
  • “If my family is coming with me, can they shop with me?”
    • They can come in with you, but it’s still a max of 2 items per appointment.
  • “What if I need to reschedule?”
    • You can reschedule online or email at info@melanzana.com.
  • “Why are you doing this?”
    • It was a necessary move to keep our staff safe and provide customers with a decent shopping experience. Please have empathy and kindness for our retail team as they answer questions and guide customers and our cutting and sewing teams who work tirelessly to crank out products. Thanks for loving, understanding, and appreciating what we do.